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Executive Housekeeper in Worcester, MA at BetterJobs

Date Posted: 4/5/2019

Job Snapshot

Job Description

Company Description

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States?  Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!



Job Description

The BRAND NEW AC Hotel Worcester- OPENING EARLY 2018- is seeking an engaging, friendly, detail orientated Executive Housekeeper. The ideal candidate is a hands on individual who is ready to work,  is driven  to improve guest satisfaction and develop our team of associates. The Executive Housekeeper's primary responsibility will be to ensure excellence in hotel cleanliness and guest service.  

GENERAL RESPONSIBILITIES:

  • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
  • Work to continuously improve GSS scores
  • Conduct self - audits to improve performance and cleanliness
  • Recruit, interview and hire housekeeping  associates for assigned hotel(s)/Meet regularly with General Manager and Human resources to review staffing, morale and any disciplinary situations/investigations
  • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
  • Assist in new housekeeping associate orientation and onboarding
  • Ongoing review of staff to ensure adherence to established policies and procedures
  • Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
  • Establish and maintain open collaborative relationships with direct reports, team members and partner General Managers and Assistant General Managers
  • Compliance with Federal & State Labor laws
  • Maintain key control and lost and found and ensure staff is trained in both
  • Plan work schedules and room assignments with minimum disruption to guest
  • Perform technical and administrative duties, including, writing and reviewing reports, monitoring department checkbooks, ordering inventory
  • Oversee ordering of housekeeping supplies to ensure correct par levels

Job Requirements

Qualifications

  • Supervisory experience in the Hospitality/Hotel industry
  • Specific brand knowledge is a plus
  • Strong Leader of people
  • Proficient in English language/Bilingual is a plus
  • Intermediate computer skills (experience with xx systems)
  • Familiar with common computer software programs
  • Must be willing to work holidays
  • May require overnight stays
  • Some work in office
  • Must be willing to work varied hours


Additional Information

As the preferred employer in our markets, Colwen Hotels offers a comprehensive rewards and compensation package including: 

  •  Opportunities for promotional advancement and career growth
  •  Fun and supportive work environment
  •  1st year Paid Time Off and Personal Days
  •  Hotel Discounts
  •  Holiday Observances
  •  Competitive Salary and Incentive Bonus
  • Medical, Dental and Vision Insurance Plans
  • Flex Spending Accounts
  • $1,500 Company-funded Health Reimbursement Account
  • Short Term and Long Term Disability Insurance
  • Voluntary Life Insurance
  • 401(k) retirement plan with 100% company match after 1 year of employment

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V