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Call Center Manager in Idaho Falls, ID at BetterJobs

Date Posted: 2/12/2019

Job Snapshot

Job Description

You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

Advanced Home Services has been in business for 18 years in South East Idaho, providing customers with top notch service when it comes to their plumbing, drain cleaning, and heating and air needs. We keep on growing because we only hire the best, and our customers love us for it. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You!

Because we offer state of the art customer experiences, we need a top of the line Call Center Manager who genuinely cares about the customer and are not looking for "just a job", but a career.

The Big Task

You will lead a staff of Customer Service Reps who book service calls and do whatever is necessary to achieve department booked call and sales goals.

Key Sub Tasks

  • Lead and train staff on the best ways to convert calls into booked service appointments.
  • Manage dispatch to ensure the right technicians are matched to every job.
  • Author and refine call scripts so they're clear, compelling and result in more appointments.
  • Become an expert of your market, know the customer needs and how best to engage them.
  • Monitor performance of staff, review recorded calls and advise them on how to promote sales.
  • Formalize a coaching and training platform that's cost effective and measurable.
  • Show employees how their individual contributions matter to the company's success.
  • Ensure sufficient staffing to match the business demand and seasonal spikes.

Desired Skills and Experience

  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to provide unparalleled customer satisfaction.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
  • Be proficient using a computer and Microsoft Office applications (Excel and Word).

What We Offer

  • Our top performers are among the highest paid in South East Idaho.
  • Medical Insurance-we pay 100% for you and your family's insurance premiums for health, dental, and vision
  • 401K plan with annual company contribution
  • A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll love our company outings, and you'll build life-long friendships at Advanced Home Services.

If you want to be part of something bigger than just a job -- make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and your customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Advance Home Services by visiting MyDadCanDoThat.com.

We would love to hear from you. Apply today!