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Customer Service Manager in Boulder, CO at BetterJobs

Date Posted: 11/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Boulder, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/14/2018

Job Description

The Role

We re looking for an exceptional customer service manager to help us achieve profitable revenue while providing superb customer service.

As a customer service manager, you will work as part of a dynamic and passionate team to ensure desired business growth. You will work along side of all team members to do whatever is necessary to achieve booked call and sales goals.

Responsibilities

  • Generate an inbound and outbound call schedule to boost sales.
  • Supervise and train staff on how to convert calls into booked service appointments.
  • Manage dispatch to ensure the right technicians are matched to every job.
  • Get potential customers excited about Precision Plumbing & Heating and encourage them to spread the word.
  • Conduct training to boost booked calls and ensure quick, accurate dispatch of incoming calls.
  • Become an expert of your market, know the customer needs and how best to engage them.
  • Monitor performance of staff, review recorded calls and advise them on how to promote sales.
  • Adhere to the company s plan for resolving customer complaints quickly and favorably.
  • Formalize a coaching and training platform that s cost effective and measurable.
  • Show employees how their individual contributions matter to the company s success.
  • Coach employees on how to build trust and demonstrate empathy with customers.
  • Regularly present reports to senior leaders in an easy-to-understand format.
  • Attend a daily huddle with the management team to discuss progress.
  • Send out daily and weekly reports.

Requirements

  • Proven track record in customer service, ideally in management.
  • Patient, diplomatic leader who understands how to diffuse conflict and convey empathy.
  • Ability to inspire and lead others to attain company goals.
  • IT competent, previous experience with Microsoft Office and the latest software applications.
  • Highly organized with exceptional follow-through abilities.
  • Ensure sufficient staffing to match the business demand and seasonal spikes.
  • Strong verbal and written communications.
  • Good presentation and public speaking skills is a plus.
  • Passionate about Precision Plumbing & Heating and loves the brand.
  • Bachelor degree or equivalent is a plus.
  • Outgoing personality that blends well with a fast-paced, goal-driven environment.
  • Highly motivated, flexible and great attitude on life.
  • May have to work some weekend and nights.
  • Will have to be in an on-call schedule.
  • Strong customer service skills.

Precision Plumbing specializes in residential plumbing, heating, cooling and electrical repairs and has served the Boulder/Denver area for over 30 years. Our dedicated staff of customer service representatives, dispatchers, technicians, and management provides our customers with excellent customer service. Precision Plumbing has a fun and kind environment.

If we have sparked your interest…. Send us your resume at careers@precisionplumbing.com or apply online at PrecisionPlumbing.com