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Field Service Coordinator - RBA Austin in Austin, TX at BetterJobs

Date Posted: 2/12/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Austin, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/12/2019

Job Description

We're Hiring

Join Our Team

Do you take pride in your work? If you have an eye for details and can work independently, then come join our team of professionals at Renewal by Anderson.

Field Service Coordinator

POSITION PURPOSE


The service coordinator will perform light services as needed and assigned by scheduling.

The RBA Service Coordinator will also perform the primary functions of job site pre-installation measures, confirming the Sales Consultant quote prior to any product being ordered for all RBA products, including but not limited to windows and doors. For Measures, post product sale measuring will occur following the Released to measure status and prior to product ordering. The service coordinator will conduct measures on windows and doors. In performance of duties the Service Coordinator will uphold RBA Values through all interactions with customers, associates, and contractors.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40% Service each customer in a timely manner with respect to the customer and their home with a focus on completing each service on a one trip basis.

40%- Measure each sold window opening using industry standard methods to ensure product ordered meets required installation specs and to ensure install is performed timely without reorders.
10% – Collaborates with installers, Branch Team to ensure communication of daily activities. Manages a shifting load of services and measures depending on the demands. Maintains safety standards at all times. Maintains a high level of awareness of respect to customer and customer property.
10% – Conducts work with exceptional customer service skills considering the customer experience, the homeowner s property, communication during time of measure, and support of branch operations.

NATURE AND SCOPE
Reports to Production Manager and/or Field Supervisor.
This role has no direct reports.