Job Description

Join Our Team

Location: Arkansas
Full-Time with Great Benefits & 401K

Salary : Commensurate with experience

Position Summary

Field Supervisor

The purpose of this position is to provide superior field support on Renewal by Andersen products by performing service or doing technical measures prior to installation

Responsibilities:

Service and repair previously installed Renewal by Andersen products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken

Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual

Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to CSR's

Accurately measure dimensions and determine installation processes for windows and doors

Provide installation solutions that match customer expectations of cost effecitve, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products

Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process

Provide accurate measurements and documentation of job-related circumstances in a timely fashion

Completes and submits required paperwork that is neat, accurate, throrough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction

Qualitifications:

High school degree and valid driver's license with clean driving record; 2 or more years of window installation experience preferred

Basic construction techniques; good knowledge of basic construction and building materials; knowledge of terminology of the construction industry

Ability to service and repair previously installed windows or perform Technical Measures needed for installation. Mechanical aptitude: ability to dismantle and reassemble windows, window coverings and hardware

Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions

Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels

Diagnostic skills: assessment, problem solving and decision making

Initiative: ability to work independently;

Flexibility: willingness to work variable work schedules

Basic math skills, legible writing, basic personal computer skills in word and excel