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IT Support Tech in Albuquerque, NM at BetterJobs

Date Posted: 2/13/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/13/2019

Job Description

IT Support Tech

Classification: Non-Exempt Status: Full-Time Reports to: IT Manager

JOB DESCRIPTION

Summary/Objective

Provides both remote and on-site technical support at the desktop level. Troubleshoots and resolves both hardware and software issues regarding: network connectivity, printer and PC issues.

Essential Functions

  1. Demonstrates knowledge and skills to perform administrative and technical functions and activities to effectively support the delivery of Information Technology (IT) providing technical support and consultation for desktop problems by investigating and asking appropriate questions to support end-user needs.
    1. Organizes, prioritizes and handles administrative matters and ensures that activities/projects are implemented as required. Demonstrates skills to complete activities within established time frames.
    2. Resolves operational problems/issues.
    3. Keeps Supervisor informed of any issues/concerns which require intervention.
  2. Supports computer users with installation of hardware/software and networking components to meet personal computer needs and to ensure users are able to meet their business needs in a timely and cost-efficient manner.
  3. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
    1. Escalates unresolved problems to the appropriate personnel to ensure the overall quality of information service delivery is always being maintained.
    2. Follows up to ensure that the service was performed successfully.
  4. Prepares and maintains required reports, records, logs and files for operational, administrative and compliance purposes.
    1. Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
    2. Ensures data entered into logs/records/are files is accurate.
  5. Researches, analyzes and provides hardware/software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
  6. Assists with care and maintenance of department equipment.
    1. Monitors equipment and takes corrective action to ensure the integrity of the equipment and avoid downtime.
    2. Reports malfunction of equipment to supervisor.
    3. Ensures that required documentation on testing and inspections of equipment is available for review and prepared in a timely, clean and concise manner.
  7. Completes required continuous training and education, including department specific requirements. Responds to problems/opportunities to improve work environment and participates in unit-based performance improvement activities which includes committees, monitoring and follow-up.
  8. Performs other duties and responsibilities as required.

Skills

Active Listening

Critical Thinking

Complex Problem Solving

Organization

Collaboration/Teamwork

Time Management

Communication Proficiency

Multi-Tasking

Budgeting

Writing Clearly and Concisely

Defining Problems

Attention to Detail

Self-Motivated

Ability to Work Under Pressure

Direct Report

Reports directly to the IT Manager.

Work Environment

The noise level is moderate and work generally is in an office setting and occasional outside working conditions. Less frequent exposure to high noise levels associates with construction equipment when at outside job locations.

Physical Demands

Frequently Sitting

Frequently Walking

Pulling/Pushing

Climbing

Frequently Standing

Use hands and fingers, handle or feel, talk or hear

Lifting and/or move up to 10 lbs, occasionally lift and/or move up to 50lbs.

Specific vision abilities required by this job include close vision and ability to adjust focus.

Position Type/Expected Hours of Work

Full-Time, typical hours 8 hours a day, Monday through Friday and possible overtime may be required however, must be pre-approved by immediate manager and if business needs require work on weekends.

Travel

Requires travel to project sites and/or other business office locations.

Education and Experience

Associates degree in Computer Information Systems. Relevant work experience may substitute for the degree or certificate.

Proficiency Computer/Machine

MS-Outlook, Excel, Word

WebEx

Viewpoint

Docusign

Sharefile

Phone/Fax/Copier

Mobile Devices

Internet

Security Clearance

May be required if specific project requires special access otherwise, none required.

AAP/EEO Statement

Equal Opportunity/Affirmative Action Employer

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Additional duties and responsibilities may apply.