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Lead HVAC Service Technician / Field Supervisor (NO 24hr on call) in Mesa, AZ at BetterJobs

Date Posted: 2/15/2018

Job Snapshot

Job Description

Are you ready to advance your career? Do you have the skills to provide tech support and lead a team of residential and light commercial HVAC Service Technicians? If so, you'll want to read on!

A message from the owners:

We are proud to say we have never had a lay-off in over 20-years in business, because we do not overhire for "the season" like our competitors. Since we do not overhire, we have enough work for our team year-round, throughout the winter. We are currently turning down new business because we are so busy!

If you are looking for a full-time, permanent position, with the opportunity to advance within the company, you need to apply at Magic Touch Mechanical today!

We have a strong desire and commitment to continue to grow and need great people on our team just as much as you need a great place to call home, earn a great living, and be treated with the respect you deserve. We look forward to meeting you!

About The Role

As LEAD HVAC Service Technician / Field Supervisor, you will:

  • Provide in-field and phone technical support to a team of residential / light commercial HVAC service technicians.
  • Oversee and facilitate the technical training and customer service training programs we have already created and/or available from our training partners.
  • Perform residential and commercial service calls, ride-along's and mentoring of other service technicians, and quality-control job inspections.
  • NOTE: This is NOT an "office job", however some office work may be required.
  • Assess new-hire HVAC Service Tech's, and AC & Heating Maintenance Technicians for skills and competency.
  • Assist our Human Resources Department in interviewing and hiring of HVAC Technicians, Refrigeration Technicians, and AC & Heating Maintenance Technicians.


  • Monitor performance of field service technicians and advise them on how to improve when needed.
  • Serve as a technical support for field technicians.
  • Perform HVAC and similar service calls as needed on a daily basis.
  • Perform service and repairs to niche equipment including; pool heaters, gas fireplaces, commercial equipment, energy management systems and controls, and other types of electro-mechanical equipment.
  • Develop and provide technical and customer service training to other technicians and company employees.


  • Minimum 5 years residential & light commercial HVAC service experience (NOTE: We do both residential and commercial work as well as pool heaters, energy audits, and fireplaces)
  • Strong technical, diagnostic and customer service skills
  • Ability to understand, diagnose and repair electro-mechanical equipment
  • HVAC Service Tools
  • EPA License
  • Drivers License
  • Ability to inspire and lead others to attain company goals.
  • Multi-tasker who enjoys working in the field with diverse teams on varied projects.
  • Top performer who can instill pride of workmanship in self and others.
  • Outgoing personality that blends well with a fast-paced, goal-driven environment.
  • Technical aptitude & willingness to learn
  • Highly motivated, self-starter who s flexible and has a great attitude on life.
  • Not required but a definite plus: Working knowledge of home performance contracting i.e.; energy audits, insulation, duct sealing, air sealing, and similar.


  • $60k to $100k+ Annually (This is not a salaried position. There is high earnings potential for a driven, motivated person)
  • NO 24-hour on call!!! (Your time off is your time)
  • 50% Company Pair Tool Program
  • Spiffs
  • Individual Performance Bonuses
  • Team Performance Bonuses
  • Paid Vacation
  • Paid Holidays
  • Health Benefits
  • Dental Benefits
  • New Company Vehicle (Take home)
  • Company Issued iPad
  • Paid Supervisory Training
  • Paid Technical Training

We are looking forward to meeting you. Apply Today.

About the company

Magic Touch Mechanical, Inc. has been providing HVAC and Home Energy Auditing services to Arizona clients for over 20-years. We have always maintained an A+ record with the BBB, and Angie's List (over 600 reviews), and 5-Stars on Kudzu & Nearby Now. We were named the NATIONAL HVAC Contractor of the Year by the ACCA (Air Conditioning Contractors of America), and Best Contractor to Work for by ACHR NEWS!

We have a great reputation and long time clients because we believe in doing the right thing, honestly and ethically, and doing it exceptionally well. We are continuing to grow which opens the door for advancement opportunities within the company for you!