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Service Coordinator / Dispatch in Austin, TX at BetterJobs

Date Posted: 2/13/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Austin, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/13/2019

Job Description

General Info
Job Type: Full-Time
Overtime opportunity during peak season
Minimum Years of Experience Required: 2 Years of Dispatch / or Customer Service experience
Minimum Years of Education Required: High School/GED
Specialty: Commercial & Multi-trade
Must be Authorized to work in the US

Company Info

Local growing commercial service company looking for positive, detail orientated individual to join our Service Coordinator / Dispatch team.

Essential Duties and Responsibilities:

  • Serve as primary contact and support for service technicians within their assigned division facilitating their daily schedules
  • Serve as primary contact and support for commercial customers requiring service, quotes or senior management
  • Receive and create service calls via phone, email or web form
  • Assign and communicate service calls according to technician skill set, location and/or equipment type
  • Communicate service delivery expectations to customers as well as customer expectations to service technician
  • Provide follow up, status updates and scheduling needs to customers to ensure satisfaction


Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Benefit
Disability Insurance

Medical Insurance

Because of the complicated nature of health care and the many options available, please ask to speak with a member of our Human Resource Department to fully understand all options and expenses.

  • Short & Long Term Disability
  • Vacation: 1 week after 1 year, 2 weeks after 2 years, 3 weeks after 10 years
  • Personal Time Off: Earn up to 6 days per year
  • 401(k): A variety of 401(k) investment options are available with
  • company matching
  • Holidays: Major holidays -- New Year s, Memorial, Independence,
  • Labor, Thanksgiving and Christmas Days
  • Miscellaneous: Reduced rates for repair to employees personal residence