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Date Posted: 1/15/2019

Job Snapshot

  • Employee Type:
  • Location:
    San Jose, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

If you are looking for a career with real growth potential, Dependable Rooter & Plumbing is the place for you! Our team is seeking an experienced office professional for our Dispatching/Customer Service Representative (CSR) opportunity. This role supports the day to day operations.

The Customer Service Representative will be a primary point of contact for customers addressing questions and fulfilling requests related to booking service and repairs calls. As part of this responsibility, the CSR will develop and manage reports, and interact with field personnel to schedule calls efficiently.

From energizing and fun atmosphere to excellent employee benefits, it is easy to see why the people who work here truly enjoy their job. We emphasize collaboration as well as personal accountability at Dependable Rooter & Plumbing, in order to encourage employees to bring forth their personal best.

The Company:

Family owned and operated, Dependable Rooter & Plumbing is the answer to all your home's plumbing needs, from clogged drains to whole house water line replacements. At Dependable, we know time is valuable so we will diagnose your plumbing problems quickly and accurately, and perform the work in a timely, efficient manner.

Dependable Rooter & Plumbing is committed to 100% completely satisfying our clients, which is why we offer a Customer Satisfaction Guarantee on any and all plumbing work performed. All Dependable Technicians are licensed and insured, so you can be confident in our people and our work.

The Position:

  • Assist in taking all incoming client calls. Recognize that this is where the client will form their first impression of the company. Good communication with the client is essential! Taking care of clients is your highest priority.
  • Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members spirit.
  • Answer all calls before the third ring and use the approved company greeting on every call.
  • Notify clients ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-schedule the time to the client s satisfaction if necessary.
  • Keep in contact and build rapport with Club Membership clients. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical because residential replacement leads are coming from those calls.
  • Assist with supervising and dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.
  • Debrief technicians after each call and make sure they collected payment.
  • Adhere to our company Code of Ethics and the Team Rules

Why Should You Apply?

  • Excellent growth and advancement opportunities.
  • Company Sponsored Family Events
  • Holiday Parties
  • Paid Training
  • Paid holidays


  • High school diploma/GED required
  • Self-starter, reliable, flexibility with hours
  • Strong customer service skills
  • Present and communicate professionally (written and verbal)
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • Must be a critical thinker – ability to resolve client concerns
  • Telephone etiquette and working knowledge of email systems
  • Strong organizational skills
  • Ability to develop tools that create efficiencies within the department
  • Bilingual a plus, not required

Job Type: Full-time

Salary: DOE