Sr. Associate, CyberSource Strategy in Foster City, CA at BetterJobs

Date Posted: 11/8/2019

Job Snapshot

Job Description

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind -- making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

"Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code."

Job Description

As part of CyberSource Strategy, Marketing, and Client Insights, the Senior Associate, Client Insights, will be responsible for ensuring successful execution of the annual learning agenda for the business and to help
identify consumer attitudes, needs, behaviors and emerging merchant trends that provide insights to drive business results and strengthen relationships with key merchants and partners. The successful candidate must be a self-starter, curious and creative in their thinking; have a strong background in both market research and project management. The position will be based in the San Francisco Bay Area with some travel expected.

Specific Responsibilities Include:

  • Manage custom research projects, including vendors, to ensure deliverables are timely, cost-efficient and high quality
  • Facilitate the research process, indentify objectives, help formulate relevant design, participate in questionnaire development and analytic plans, interpret results
  • Produce insights-related content/assets, such as synthesis from disparate sources and assistance in development of compelling presentations intended for senior mgmt
  • Support efforts around Customer Experience Management platform with constituents
  • Oversee Merchant Communities (i.e. facilitating submissions by constituent groups) and other Voice of the Customer forums 
  • Help drive thought leadership initiatives, including interfacing with Mktg and other stakeholders
  • Assist with knowledge management and dissemination efforts: via Chatter, briefs, reports, shareouts and
    workshops, infographics, curated synthesis, coordination with Merchant Services data platform

Job Requirements


  • 4+ years of project management experience, preferably with custom market research studies
  • Knowledge of basic market research techniques and methodologies required, preferably both quant and qual
  • Ability to multitask and work independently, within a fast-paced environment
  • Ability to synthesize from disparate data sources
  • Superior analytical and problem-solving skills
  • Strong interpersonal and communication (written and verbal) skills; Must be fluent in English, comfortable presenting
  • Curious, collaborative, and dynamic
  • Bachelor's degree from top-tier institution or similar academic experience required, marketing, market research, psychology, sociology, anthropology, or related field preferred
  • Proficient in PowerPoint, Excel, Word, advanced analyses tools experience a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.